"Entrinsik understood the complexity of non-credit education. Enrole gave us the modern infrastructure we needed to scale efficiently while delivering a student experience that truly reflects the Wake Tech standard."
By replacing manual processes with an integrated, student-first platform, Wake Tech unlocked new growth and strengthened its workforce partnerships.
Overview
Wake Technical Community College (Wake Tech), the largest community college in North Carolina, serves over 37,000 continuing education (CE) students each year. As a visionary leader in CE and workforce development, Wake Tech is redefining how institutions serve today’s learners—many of whom are nontraditional, working adults seeking fast, flexible pathways to career advancement.
Recognizing that the demographics of the modern student are shifting, Wake Tech made a strategic move to future-proof its enrollment systems. The college set out to deliver a streamlined experience that aligned with institutional goals, supported operational efficiency, and strengthened its role as a critical driver of economic opportunity and community impact.
To do this, Wake Tech partnered with Entrinsik to implement Enrole, a purpose-built CE and workforce platform designed to help institutions scale with confidence and serve learners wherever they are.
Challenge
Wake Tech’s legacy CE enrollment process was no longer sustainable. Despite the college’s forward-looking mission, its internal systems were burdened by inefficiencies that made it difficult to scale, adapt, or deliver the kind of experience today’s learners expect.
Key challenges included:
- Manual data entry that created bottlenecks and limited scalability
- No CRM capabilities to support marketing or outreach
- Lack of tools for managing employer-sponsored training programs
- Confusing student experience—no clear confirmation of registration
- No self-service functionality for profile updates or password resets
- Inability to track or resolve failed registrations
- Risk of duplicate records with no central matching logic
These limitations directly conflicted with Wake Tech’s Workforce Training & Development Division’s strategic goals: to implement a modernized system to streamline processes for fee waiver programs and deliver an Amazon-like experience, grow enrollment, support industry partnerships, and remain a leader in 21st-century workforce training.
Solution
Wake Tech selected Enrole for its ability to meet both functional requirements and long-term strategic priorities. Designed specifically for non-credit programs, Enrole offered a modern interface, configurable workflows, and seamless integration with Ellucian Colleague—delivered on an accelerated timeline.
Strategic Alignment
Enrole enabled Wake Tech to:
- Protect the college’s brand by delivering a polished, intuitive experience from registration to confirmation
- Streamline enrollment workflows for students, staff, and corporate partners
- Deliver self-service access for employer-sponsored training and employee registration
- Support enrollment growth with automation and integrated reporting
- Empower marketing and outreach through built-in CRM tools
- Ensure data consistency by delegating person-matching and record creation to Colleague
Implementation Approach
Wake Tech selected an implementation strategy that prioritized speed, data consistency, and minimal disruption. The team chose a bi-directional integration path where courses and sections are imported into Enrole; enrollments and student data flows back to Colleague using Ethos API—eliminating the need for a UniData connection and simplifying long-term maintenance.
The project was completed in just eight weeks, thanks to a well-scoped onboarding plan and close collaboration with Entrinsik’s implementation team. Throughout the rollout, Entrinsik worked hands-on with Wake Tech to tailor Enrole to the institution’s operational needs and regulatory requirements.
Key enhancements included:
- Custom Informer reports to surface student and program insights as well as diagnose failed registration attempts
- Alphabetical sorting and filtering tools to improve course navigation
- Conflict detection logic to prevent overlapping class enrollments
- Discount code configuration and user-defined fields to manage fee waiver eligibility and compliance tracking
The result was a tailored CE platform that mirrored Wake Tech’s workflows, addressed longstanding pain points, and ensured a smooth transition from their legacy system.
Results
Within just six months of go-live, Wake Tech had already processed more than 4,000 registrations through Enrole—a clear sign of the platform’s ability to scale quickly and meet user expectations. But the transformation extended far beyond volume:
- Improved Student Experience: Enrole delivered a clear, intuitive interface that reduced confusion, provided immediate confirmation, and supported self-service for profile management
- Operational Efficiency: Automation and smarter workflows significantly reduced the manual burden on staff, enabling them to reallocate time toward program growth and student support
- Targeted Communication: With CRM functionality built in, Wake Tech can now segment and engage students more effectively improving outreach, retention, and program visibility
- Reporting & Compliance Confidence: Informer reports ensure accurate tracking for state requirements while also providing visibility into registration trends, student demographics, and program performance
Together, these outcomes reflect a strategic investment not just in technology, but in Wake Tech’s long-term vision for CE and workforce development.
What Wake Tech Set Out to Achieve
From the start, Wake Tech’s continuing education team had a clear vision: create an enrollment experience that reflected the institution’s commitment to innovation, accessibility, and community impact. Their goals were ambitious but grounded in practical needs—serving more students, supporting staff, and strengthening partnerships with North Carolina’s workforce.
To achieve that, the college focused on six core objectives:
- Deliver an Amazon-like experience for students and partners
- Uphold institutional reputation through professional, modern systems
- Expand CE and workforce development offerings without increasing staff
- Create self-service options for students and employer partners
- Improve outreach and program visibility within the community
- Sustain enrollment growth in a highly competitive environment
With Enrole, they achieved every one of these goals—and more.
Wake Tech didn’t just implement a new system—they reimagined what continuing education could look like in the 21st century. By embracing a platform designed specifically for non-credit programs, the college delivered a frictionless experience for students, empowered staff, and expanded its reach.
As learner demographics evolve and the demand for flexible, skills-based education grows, Wake
Tech is leading the way. Their work with Enrole is not just a technology success—it’s a model of
how institutions can adapt boldly, operate efficiently, and deliver lasting impact in the
communities they serve.
Ready to Explore What’s Possible for Your CE Program?
Whether you serve thousands of students like Wake Tech or operate a smaller CE division with lean resources, Enrole scales to fit your needs. Our experts work closely with colleges of all sizes to design solutions that align with your goals, systems, and student populations.
Let’s start a conversation about how your institution can deliver a modern, efficient, and student-first CE experience.
Schedule a discovery call with our team today.
"In just a few months, Enrole has helped us process thousands of fee-waiver registrations, communicate more effectively with students, and strengthen our support for workforce partners. It’s had a meaningful impact on our operations and the communities we serve."
